What is ReplyCX?
ReplyCX is an AI-powered omnichannel communication platform that helps businesses manage customer conversations across WhatsApp, SMS, Email, Instagram, Facebook, and Webchat from a single unified inbox.
It is designed for companies that want faster replies, automated workflows, and 24/7 assistance without hiring more team members. ReplyCX uses GPT-based AI to answer questions, handle routine conversations, and route complex queries to human agents.
Key Functions of ReplyCX (Features)
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Unified Inbox
ReplyCX brings messages from WhatsApp, SMS, Email, Instagram, Facebook, and Webchat into one dashboard.
No switching tabs, every conversation appears in a single view.
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AI-Powered Replies (AI Studio)
The platform uses GPT technology to generate smart, accurate responses based on your website content, FAQs, and previous chats.
AI answers customer inquiries instantly and remains active 24/7.
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No-Code Workflow Builder
Businesses can automate repetitive tasks using a drag-and-drop flow builder.
This includes lead capture, onboarding, follow-ups, reminders, FAQs, and scheduling.
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Live Chat + AI Handoff
AI handles common questions and then transfers more complex issues to human agents with full conversation context.
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Unified Customer Profiles
Every customer’s journey, including messages, emails, and chat history, is displayed in a single timeline for personalized engagement.
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Integrations
ReplyCX connects with popular tools, including Salesforce, HubSpot, Freshdesk, Outlook, Zapier, LinkedIn, and custom APIs.
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Analytics & Reports
Get insights into agent performance, conversation volume, automation efficiency, and customer satisfaction.
How to Use ReplyCX
- Sign up for an account on the ReplyCX website.
- Connect your channels such as WhatsApp, Email, Instagram, and Webchat.
- Train the AI by uploading your website content or FAQs.
- Use the flow builder to automate follow-ups, onboarding, reminders, or lead routing.
- Once activated, AI handles 70–80% of routine queries automatically.
Who Can Use ReplyCX?
- Customer Support Teams need to automate FAQs and ticket handling.
- Sales Teams following up with leads instantly across multiple channels.
- Marketing Teams running conversational campaigns.
- Agencies want a white-labeled communication tool.
- Growing Businesses that manage high message volumes and want faster response times.
Pros & Cons ReplyCX
Pros:
- Handles 6+ communication channels in one inbox
- AI + human support working together
- Easy-to-use no-code automation
- Deep CRM and helpdesk integrations
- White-label option for agencies
Cons:
- Advanced AI tools are available in higher plans
- Initial setup required for connecting social channels
- The white-label option may include setup fees
Pricing & Plans
ReplyCX offers a free trial with full access and limited conversation credits.
Paid plans start at $99/month, including:
- Unified Inbox
- Automation Builder
- Live Chat
- AI Replies
- Analytics
White-label and agency plans have custom pricing depending on branding and usage needs.
